FREQUENTLY ASKED QUESTIONS

 

Q: DO YOU REQUIRE A MINIMUM ORDER?
A: NO.

Q: WHAT CAN I USE TO JOIN EVERGREEN PARTS TOGETHER?
A: LIQUID MODEL CEMENT MADE FOR STYRENE. CLICK ON BASIC POLYSTYRENE TECHNIQUES AT THE BOTTOM OF ANY WEBPAGE FOR MORE INFORMATION.

Q: HOW LONG DOES IT TAKE TO HAVE MY ORDER SHIPPED?
A: NORMALLY, IF YOU’RE ORDER IS PROCESSED BY NOON, CENTRAL TIME IT WILL SHIP THE SAME DAY. PLEASE ADD ONE EXTRA DAY TO THE DELIVERY TIME SHOWN ON THE SHIPPING PAGE WHEN SHIPPING BY U.S.MAIL.

Q: HOW DO I DETERMINE THE MEASUREMENTS I NEED IF I KNOW WHAT SCALE I AM WORKING IN?
A: REFER TO OUR INCH TO SCALE INCH CONVERSION CHART. IT CAN BE LOCATED BY CLICKING ON THE FOOTER MENU LINK AT THE BOTTOM OF ANY EVERGREEN WEB PAGE.

Q: DO I NEED TO REGISTER IN ORDER TO ORDER?
A: NO, HOWEVER IF YOU DO REGISTER, THE NEXT TIME YOU ORDER YOUR SHIPPING INFORMATION AS WELL AS A HISTORY OF ORDERS WILL BE DISPLAYED, PLUS AS A THANK YOU FOR YOUR REGISTRATION, A CATALOG OF OUR PRODUCTS WILL BE INCLUDED WITH YOUR FIRST ORDER.

Q: DOES EVERGREEN KEEP MY CREDIT CARD INFORMATION ON FILE.
A: NO. OUR SHOPPING CART PAYMENT PROCESSING IS HANDLED BY A SECURE THIRD PARTY CREDIT CARD PROCESSOR.

Q: DO YOU ACCEPT PAYPAL FOR PAYMENT?
A: NO.

Q: WHAT ARE EVERGREEN PARTS MADE FROM?
A: ALL OF OUR PARTS ARE FABRICATED FROM VIRGIN POLYSTYRENE AND ARE RoHS AND REACH COMPLIANT.

Q: WHERE CAN I FIND THE DIMENSIONS OF EVERGREEN STRUCTURAL SHAPES?
A: CLICK ON “STRUCTURAL DIMENSIONS” LOCATED IN THE FOOTER MENU AT THE BOTTOM OF ANY PAGE.

Q: DOES EVERGREEN HAVE A PAPER CATALOG.
A: WE HAVE BOTH AN ONLINE CATALOG AND A PRINTED VERSION. THE ONLINE VERSION IS A PDF DOCUMENT SO IT CAN BE DOWNLOADED AND PRINTED. YOU CAN ACCESS THE CATALOG BY CLICKING  “CATALOG” AT THE TOP OF ANY EVERGREEN WEBPAGE. IF YOU PREFER A PAPER COPY, PLEASE EMAIL YOUR NAME AND ADDRESS TO INFO@EVERGREENSCALEMODELS.COM AND PUT CATALOG IN THE SUBJECT LINE. THE CATALOG WILL BE SENT TO YOU BY MAIL.

Q: DO YOU PROVIDE REFUNDS FOR RETURN ITEMS?
A: PLEASE REFER TO OUR REFUND POLICY ON THE EVERGREEN WEBSITE.